Elements and Performance Criteria
- Develop case load management action plan
- Review claims portfolio to determine needs and required outcomes
- Identify claims information gaps and develop strategies to meet these
- Determine case load resource requirements in line with identified portfolio needs, legislative requirements and organisational policy and procedures
- Identify portfolio and case load management risks and develop strategies to manage them
- Develop holistic case load action plan in line with identified portfolio needs, legislation and organisational policy and guidelines
- Develop and maintain appropriate records
- Implement, monitor and review case load management action plan
- Use appropriate communication strategies to liaise with range of stakeholders to achieve set goals
- Coordinate and lead claims and injury management activities of relevant services in line with portfolio needs and case load management action plan
- Organise and use appropriate resources, methods and techniques to achieve outcomes
- Apply appropriate models , strategies and guidelines to sequence and prioritise activities to achieve set objectives
- Monitor risks, identify performance gaps and develop appropriate strategies to meet them
- Review case load management action plan in line with outcomes and changing portfolio needs
- Evaluate case load management action plan